In today’s economy, search for new markets and optimizing your customer base is not only important, but essential. Anticipating your competitors’ movements, and developing profitable services and products requires much more than hard work. You need to join qualified and talented people, the appropriate technology and efficient processes to deliver the right solutions to attend your customers’ expectations and needs. Your core business must be immune from cost pressure and time demand of other supporting activities, such as customer service management thru Contact Centers. Besides, top companies throughout the world discovered the potential opportunity to add value to shareholders, reducing costs and improving the efficiency of your customer service initiatives through Business Process Outsourcing, specifically, Off-Shore and Regional centralization models for Contact Center management.
About us
In this landscape, is where TELLUS can help you, to achieve measurable results in our challenging business environment. We are totally independent from telecom groups or contact center multinationals from Europe or US. Since 2001, Tellus is quality Certified ISO 9001:2000, attesting the quality and maturity of our customer services processes.
Our Location
We are entirely focused in customer service in Latin America, offering to our clients, five contact centers in Brazil and two centers in Peru offering a multi-language platform (english, spanish and portuguese). Since 2001, Tellus has being recognized with several awards from national associations and independent institutions attesting the quality and maturity of our customer services processes through winning success cases. Our expertise in key verticals such as Finance, Telecom, Automotive and SRetail, with high-complexity services, is allowing us to expand and drive our capabilities through an end-to-end BPO offering.