OFF-SHORE CUSTOMER SERVICES

Off-shore outsourcing is the key for competitiveness and cost control. Tellus has been developing its expertise in BPO (Business Process Outsourcing) in off-shore services models since 2003, in Brazil and Peru, supporting clients from Latin America, United States and Japan.
Our experience and know-how allows us to improve your results in Direct Sales, Customer Retention, Customer Service and Support, Help Desk, among other options, following predefined SLAs and Targets.
We can offer up to 40% in cost reduction for our costumers in our off-shore operations, in comparison to the values charged in their countries.
We are located in two of the best countries – Brazil and Peru - in Latin America to develop business, according to the top global rating agencies Standard & Poor´s and Flitch Ratings. Please, click Tellus News for the latest information about ratings of Brazil and Peru.


LANGUAGES CAPABILITIES

We can provide customer services in four different languages:

Portuguese
Brazil’s official language. Tellus’ headquarters is located in the city of Sao Paulo, Brazil. We have three sites in São Paulo, one for back office activities and two buildings entirely dedicated for contact center services. Both in special locations, close to metro stations and universities.

Spanish
Peru’s official language. Tellus has just finished the implementation of its second contact center in Lima, one of the most modern relationship center in Latin America. With this accomplishment we are positioned to be the top off-shore player in Spanish language in the world. We are capable to offer our services to all companies in Hispanic Latin America and Spain. As an independent company from Telecom groups, we can support all Telecom companies in Latin America with cost reduction and performance. In the Banking segment Tellus efficiency is already recognized as one of the most important direct sales channel for retail banks in Latin America.

English
The high level of fluency in English found in the university level population in Peru opens many opportunities for off-shore services in English - many of our clients in the United States have already observed that. In Brazil, which also counts with young professionals with high educational level and fluency in English, since 2003, Tellus has been providing services with high complexity, via phone, e-mail and chat in English, such as Help Desk (TI) and direct sales of Broadband Services.

Japanese
The second largest community in the world of Japanese descendants and natives is located in Brazil, specifically in Sao Paulo, and has 1.5 million people. In 2008, Brazil celebrates the centenary of the Japanese immigration to Brazil. 70% of the members of this community have university degree. This important community turns Japanese off-shore customer services in Brazil a great business opportunity for companies with consumers in the land of the rising sun.


TELLUS OFF-SHORE SERVICES DIFFERENCE!

- Expressive cost reduction, generating more value for shareholders;

- Fast implementation of pilot projects to demonstrate our capabilities;
Nearshore outsourcing for companies from the United States, Canada and Latin America, with highly convenient time zone, short displacement by air and strong cultural similarity in comparison to Asian countries;

- Long history of political and economical stability in the countries Tellus is located in Latin America – Peru and Brazil;

- Progressive cost reduction, in accordance with the evolution of team learning curves, performance improvement or long-term contracts;

- Telecom cost reduction in Latin America, having one single provider for WLAN and VoiP connections already implemented;

- Innovative Pricing models, based on your business metrics, and results-oriented operations management;

- Last generation technology for contact centers in constant update (ACD, switches, Predictive Dialers, recorders, servers and LCD workstations);

- Your operation close to your office, through real-time access checking phone calls, recorded calls recover, accessing Front-end system (CRM);

- Real-time management of SLAs (service level agreement) and consolidated view per period through reports (Business Intelligence), ACD reports and Sales conversion numbers;

- Innovative career plan for off-shore teams, including fellowship programs between Brazil, Peru and the United States, generating the lowest turn-over rates of the customer care segment in Latin America;

Please Contact Us for more information about our Off-shore services and business cases.