BPO – Business Process Outsourcing
TELLUS develops complete end-to-end solutions for your business processes involving customer services (BPO – Business Process Outsourcing).
Solutions
For nearly a decade managing the processes of 24-hour assistance to automakers and insurers, Tellus proves its expertise in service initiatives to high complexity customers, 24 x7, nationwide and regional (Latin America).
TELLUS develops complete end-to-end solutions for your business processes involving customer services (BPO – Business Process Outsourcing).
Solutions
Our integrated methodology allows to our clients a complete approach through all customers’ relationship lifecycle. We provide a complete range of contact center initiatives and outsourcing services adding value to your business and having your success as our daily mission.
AcquisitionOrder Entry / Sales Audit / Sales qualification / Welcome call / Pre-Sale Qualified Scheduling / Direct Sales / Sales conversion.
Optimization
Cross-Selling / Next-Selling / Up-Selling
Retention / Customer Service LoyaltyCustomer Service/Anti-Attrition / Customer satisfaction and Market survey / Mystery Shopper / Win-Back Management / Technical Support / Help-Desk
RoadServiceFor nearly a decade managing the processes of 24-hour assistance to automakers and insurers, Tellus proves its expertise in service initiatives to high complexity customers, 24 x7, nationwide and regional (Latin America).