We are not a technology company. We make intense use of technology in our outsourcing processes to optimize your budget in a wide range of customer service results-oriented initiatives.

Infrastructure

In our contact center sites in Latin America we make use of state-of-art technology to support the entire infrastructure, providing to our clients information security, business continuity and performance to all the services we offer. It includes the automatic call distributor (ACD), predictive dialers, digital call recorders, computer and technology integration (CTI) and specific customer relationship software, which, according to the workflow defined for each project, is implemented to better achieve the requirements of your operations.

Transparency

We provide to our customers real time access to services, extraction of reports, monitoring of SLAs (Service Level) and also images by IP protocol of their operations.

Technology Providers

In order to ensure high quality standards from our technology base of suppliers resulting in cost reduction to our clients, Tellus combines:

Global partnership with top IT and Telecom players in the world, providing the core infrastructure; and Local IT and Telecom certified integrators in Brazil and Peru providing agility on new implementations and expansions, and general IT/Telecom support with high efficiency 24x7.

This strategic combination provides high reliability, IT and Telecom integration, SLA orientation performance, and on-time local support services to all our contact centers in Lima and São Paulo.

Customer Services Platform

Our multi-channel platform includes the following tools:

Telephone

E-mail

Chat

Data Form Sharing

Fax

VOIP (Internet Protocol)